The Office of the Secretary of State’s mission is to provide the
constituents of Maryland with information and services relating to
the constitutional, statutory, and regulatory responsibilities
assigned to the Office of the Secretary of State, and to promote
Maryland’s expanding role in international affairs by representing
the Executive Department and the State of Maryland in diplomatic
and related duties.
The Office of the Secretary of State services over 13,335
Maryland non-profit organizations, more than 81,000 notary
publics, and certifies and authenticates over 44,000 documents a
The Office of the Secretary of State’s Customer Service Promise
describes our approach. Customer Service activities include:
In addition to these core customer service-related activities, we will also analyze our business hours in order to better align them to customer needs, ensure literature is up-to-date, and conduct staff meetings to discuss progress on achieving customer service goals. We will also continue to recognize top performers in our agency for professionalism and courtesy, responsiveness in resolving a customer’s needs, and for innovations that improve customer service.
We will monitor the execution of the aforementioned activities, measure performance, and analyze the results in order to continuously improve customer service.
We are committed to providing Maryland citizens, businesses, stakeholders, and other customers with the best customer service. For more information, please visit our website at http://sos.maryland.gov.
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16 Francis St. Annapolis, MD 21401 ~ Phone Number: 410-974-5521 ~ FAX Number: 410-974-5190
Office Hours: 8:30 - 4:30 ~~~ Certification Hours: 8:30 - 4:00